You can continue to use our old Rewards system in all branches except Herten Triangle for the time being. On 22nd March 2026, the old system will be retired. If you currently have any points, rewards, vouchers or free items on your account, we recommend redeeming them by 22nd March 2026, as they won’t transfer over to the new system once the upgrade is complete. Please note: Our Herten Triangle branch will pilot our new tech system from 12th February 2026. During the pilot period, customers will not be able to redeem existing rewards or collect stamps under the current Rewards programme at this branch. Rewards can continue to be redeemed at all other participating URBAN locations until our new system goes live. We will email you with exact dates closer to the time.

We're expecting our new Rewards program to be live late-March 2026. We’ll share full details, including how it works and how you can get started, in the coming weeks. To ensure you don't miss any important updates, please add our new email address to your email contacts - hello@news.urbanrewards.co.uk.(mailto:hello@news.urbanrewards.co.uk)

Our new Rewards program will allow you to earn points for every £1 you spend. Every time you complete a tier, you will unlock awesome freebies! We'll share a full update on the new system soon.

As we move to our new and improved URBAN Rewards platform, the current system will be retired. If you have any existing rewards, vouchers or free items on your account, please try to use them by 22nd March 2026, as they won’t automatically transfer to the new system. The good news? When you join the new URBAN Rewards, we’ll be welcoming existing members with a special bonus points gift as a thank you for making the switch 💚 We’ll share full details and timings very soon, so keep an eye on your inbox.

You can still redeem your free burger at all branches except Herten Triangle. We don't expect to retire our old system until 22nd March 2026 at our other sites, so you still have some time to use up your rewards.

Yes. The new URBAN Rewards will run on an upgraded platform, and we’ll send simple instructions on how to join once the new system is live. Please add our new email to your contacts to ensure you don't miss any updates hello@news.urbanrewards.co.uk.(mailto:hello@news.urbanrewards.co.uk)