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TALK TO US

We love hearing from you. Whether it’s compliments, critiques, or just telling us how much you want bacon beef gravy back on the menu, pop it in the form below.

Thanks for getting in touch!

  • Do you deliver?
    Yes! Can't make it to one of our stores? Don't worry, we'll come to you. All our sites are currently available for delivery via Deliveroo, Uber Eats and Just Eat.
  • Is your veggie burger suitable for vegans?
    Unfortunately, our veggie burger is not currently suitable for vegans, as it contains egg. We're currently working on an alternative ingredient that doesn't compromise on taste and we hope to make our veggie burgers friendly for all our vegan pals soon. Watch this space.
  • If I have a peanut allergy, can I eat the sides cooked in groundnut oil?
    The groundnut oil we use in our stores has been classed as non-allergenic by our supplier. We have also conducted our own independent nutritional testing and can confirm that our oil is free from nuts and peanuts, meaning it should be safe for the majority of nut allergy sufferers. We cannot guarantee that there will not be any traces of nuts in any of our products, including our sides, due to the busy nature of our kitchens and those of our manufacturers.
  • Do you offer discounts?
    We're proud to offer a 10% discount to public services workers, including police, NHS, fire service and military. We also offer 10% student discount. All discounts are only valid upon the presentation of a valid ID, and T&Cs apply.
  • Can I book a table?
    All our restaurants are walk-ins only. We prefer a more casual approach! If you have a particularly large group that you'd like to visit with, please get in touch with the restaurant directly and we'll try to accommodate you where we can.
  • Do you offer halal options?
    All of our restaurants serve halal beef and chicken. However, please note we serve pork bacon and offer alcoholic beverages at all of our restaurants. We take every precaution to avoid cross-contamination including cooking in separate areas of our grill, and using separate utensils. If you'd like more information, please speak with the Manager on duty when you visit.
  • Do you have gluten-free options?
    We offer a gluten-free burger bun in all our sites, just let your server know when you order. Please note: our fries are not considered gluten-free as they are cooked in the same oil as non-GF items. We take every precaution to prevent cross-contamination but due to the busy nature of our kitchens, we cannot guarantee zero cross-contamination.

#UrbanFreshBurgers

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