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If you would like to contact us, please use the form below. 


We have answered our most common questions in the FAQs so please check them out if you have a question!



Good or bad, we'd like to hear it. 

Thank you - We aim to respond to all enquiries within 5 days.

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Urban Fresh Burgers & Fries


  • Do you deliver?
    Yes, all sites are currently available for delivery via Uber Eats, Just Eat and Deliveroo. Check out your delivery apps to see if your nearest Urban delivers to you!
  • Is your veggie burger suitable for vegans?
    Unfortunately, our veggie burger is not currently suitable for vegans, as it contains egg. However, we are currently working on an alternative ingredient that doesn’t compromise on taste and we hope to make our veggie burgers vegan-friendly soon.
  • If I have a peanut allergy, can I eat the sides cooked in groundnut oil?
    The groundnut oil that we use in our stores has been classed as non-allergenic by our supplier. We have also conducted our own independent nutritional testing and can confirm that our oil is free from nuts and peanuts. This means that it should be safe for the majority of nut allergy sufferers. However, we cannot guarantee that there will not be any traces of nuts in any of our products, including our sides, due to our busy kitchen and those of our manufacturers.
  • Do you offer any discounts?
    We are proud to offer a 10% discount to public services, including police, NHS, fire service and military. We also offer 10% student discount. All discounts are conditional upon the presentation of a valid ID and T&Cs apply.
  • Do I need to book a table?
    We don't take table bookings in any of our sites - we prefer a more casual approach! If you have a particularly large group that you would like to visit with, please get intouch via the Contact Us page and we will try to accommodate you where we can.
  • Do you offer halal options?
    Selected sites offer halal beef and chicken. Please enquire directly to the location you would like to visit for more information. Please note that we use non-halal bacon and offer alcoholic beverages across all sites. However, where halal meat is in use, we take every precaution to avoid cross-contamination, including separate cooking areas, glove changing and hand-washing, and separate utensils. For more information, please speak with the Manager on duty.
  • Have you removed the gluten-free burger bun for good?
    We have temporarily removed the gluten-free bun due to supply and quality concerns. We are working hard to select the bets alternative and will bring it back as soon as we can! Until then, please remember all burgers can also be ordered bunless! We apologise for any inconvenience.
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