Terms & Conditions
We know T&Cs are not exactly what you would call "fun" reading, so we have tried to keep it short for you. They are important, though, so please read carefully.
These Urban Rewards Terms describe the Urban eGift Card program operating in the United Kingdom.
The Urban eGift Card allows you to upload a cash value (in £) onto your Gift Card which can be used to pay for products in-store. The money loaded onto your eGift Card is only a pre-payment system for the goods in participating sites; it is not a credit card, credit line or deposit account. No interest, dividends or any other earnings will accrue on the money loaded onto your eGift Card.
The card can be loaded with any value between £20 and £250. The maximum value which may be stored on the card is £250.
The monetary value on your eGift Card can be used as full or part payment for products purchased in-store. When you use your eGift Card, the cash balance on your Card will be reduced by the full cash value of your purchase. We reserve the right to correct or amend the remaining balance in your account if we believe that an invoicing or accounting error has occurred. If you wish to contest such a correction or amendment to your account balance, please contact us.
The money uploaded to your Urban eGift Card cannot be exchanged for cash or refunded to your credit card or debit card. Any remaining balance will be stored on your eGift Card and may be used to pay, in whole or in part, for future purchases at Urban restaurants.
All money uploaded on your Urban eGift Card must be used by the expiry date which is 12 months from the date that the money was uploaded on to the eGift Card. Any balance left on the eGift Card after this date will be forfeited and cannot be refunded.
Please note that the Urban eGift Card cannot be used to purchase products on delivery orders. eGift Cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms.
We do not warrant or represent that your eGift Card will always be accepted. For example, in the unlikely event of a failure of our IT and communications systems, we may not be able to accept eGift Cards as payment during such a system failure.
We reserve the right to refuse to accept an eGift Card or to limit the use of an eGift Card if we deem it to have been tampered with, duplicated, damaged or otherwise is suspected to be affected by fraud, misconduct or unauthorised use. We may withdraw or cancel your eGift Card or take any other action we may deem appropriate if we suspect fraud, misconduct or unauthorised use of your Gift Card. The eGift Card shall become invalid once cancelled and you will not be able to redeem the balance on your eGift Card.
We reserve the right to withdraw the Gift Card scheme on reasonable notice. If you have registered your Nando's Gift Card, then we will notify you of any withdrawal by email. In such an event, any amount remaining on your card will be reimbursed to you via a bank transfer.
We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you use the Urban eGift Card. If you do not agree with any amended Terms in respect of your eGift Card, you can cancel and any amount remaining on your card will be reimbursed to you.
Responsibility for Loss or Damage.
Urban Burgers does not warrant or make any representation that the eGift Card Program will be accurate, reliable, uninterrupted or error-free or that defects will be corrected. You assume total responsibility related to your use of and participation in, the eGift Card Program.
URBAN BURGERS SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT LOSS OF PROFITS, BUSINESS LOSSES, LOST DATA, PROPERTY DAMAGE OR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL LOSSES OR DAMAGES OF ANY KIND RELATED TO OR ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR PARTICIPATION IN, THE eGIFT CARD PROGRAM.
Urban Burgers reserves all legal rights to recover damages or other compensation under these terms or as allowed by law. If we are liable to you in relation to your participation in the eGift Card Program (whether in contract, tort (including negligence) or otherwise), our maximum liability to you will be £20. We shall not be responsible for any loss or damage that is not an obvious consequence of our breach or that was not contemplated by you and us at the time that you purchased or received an eGift Card.
The eGift Card Program is provided to you for domestic and private use only. You agree not to use the Program for any commercial, business or resale purposes, and we shall not have any liability to you for any loss that you suffer as a result of any such use.
Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by our negligence or for any other matter that we cannot exclude or limit under applicable law. Additionally, nothing in these Terms shall affect your statutory rights.
These Terms will be governed and interpreted pursuant to English law. You irrevocably consent to the exclusive jurisdiction of the courts in England and Wales for purposes of any legal action arising out of or related to these terms or the Program.
If you have any questions or comments regarding Urban eGift Cards, please see the Contact Us section on our website. You can also write to us at Urban Burgers Group Limited, 6 Durham Lane, Doncaster, DN3 3FE.
Urban Burgers Group Limited (company number 09826635), with headquarters at 6 Durham Lane, Doncaster, DN3 3FE.