safety first...

Throughout the COVID-19 crisis, we have followed Government guidance and applied our own safety measures to ensure the wellbeing of our customers and our team members. For us, your safety comes first! Here are some of the steps we are taking as a business to protect our community.

Social Distancing

With clear signposting in all of our stores, we have made it easier to queue and collect your food whilst maintaining a safe distance from other customers. Following our one-way, distanced traffic system will ensure minimal contact with others so that you can feel at ease.

Cleaning & Sanitisation

We have always made cleanliness and hygiene a priority at Urban, as we believe good food comes from clean, safe kitchens. We have now introduced more frequent cleaning protocols to ensure disinfection and sanitisation throughout the day.

Safety Screens

For the safety of our team members and our customers, we have installed screens at all order and collection points.

Face Coverings

The Government has now made it mandatory* to wear a face covering when in an enclosed public space. When you visit one of our stores, please wear a face covering whilst you queue, collect and leave the store. You may not remove your mask at any time whilst on the premises.


*Exemptions apply - see for more info.